I have received a damaged item, what should I do?
If you think there is a fault with an item you have received, please let us know as soon as you can by emailing us (firstname.lastname@example.org). All products leave our warehouse sealed and in perfect condition.
In order for us to send a replacement, exchange or refund, Please also send an image of Outside and inside of the Box and Picture of Damaged item, so we can investigate the reported damage.
Please do not dispose of the item before you are advised to do so by Customer Services, as we cannot Refund or exchange any product if it has been disposed of.
I have received an incorrect item, what should I do?
If you have received an incorrect item in your order,
Please email Customer Services (email@example.com) as soon as you receive your order.
Provide in your email with the full description, flavour and size of the incorrect item you have received.
I have an item missing from my delivery, what should I do?
If you have received a short in your delivery,
Please email Customer Services(firstname.lastname@example.org) as soon as you receive your order.
Please be advised we need to be notified of any discrepancies within 5 days.